Complaint: Erratic service on TV,s at my home. Terrible customer service from service technicians

on 27 April 2022 about Xfinity in category Internet Providers, TV Providers

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My complaint:

Firstly I am new to Xfinity since February of this year. After the initial home installation I have had 3 service calls to correct faults on the 1)internet service, 2) the wiring from the main hub 3) many buffering issues and 4) the automatic reporting of your service interruption is nauseating. After the service call last week the 3 technicians who worked my tv troubles left me with more troubles than I initially had. When they came I had 5 out of 6 TV,s working, when they left I had 3 out of 6 TV,s available. They stated they were getting low level readings from the main hub and something erratic about the splitters

Suggested solution:

Assign someone to repair the outside infrastructure wiring as soon as possible so I can get the required levels needed to support my services.

Each Technician seems to have a different philosophy when troubleshooting these issues and assure me that these issue will be resolved - and they are not

I'm paying for services that I am not receiving - There should be a payment adjustment for services not received

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