Wowcher complaint: Funds taken out of bank

Name: Funds taken out of bank
Item: Wowcher
Author: Michelle

Open 12 Jul 2021 174 views Retail Company

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Filed 12 Jul 2021 by Michelle

on the 23.6.21 I placed and cancelled an order for a bed for £228 with your company. The order was cancelled My bank is sort 77 95 28 no 86123460 but the funds were taken from my account, Michelle Veal

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Case details

Status: Open
Company: Wowcher
Filed: 12 Jul 2021
Desired resolution: Firstly funds should not have been removed and if the mistake was made should have been rectified. It was only on receipt of my bank statement I found this had happened
Problem: Charged for a cancelled order
About: bed order
At stake: £228

Progress

Filed
Company notified
Company replied
Resolved

12 Jul 2021 Complaint filed and published
12 Jul 2021 Message from Bizzy: we notified Wowcher about this complaint.

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