Wowcher complaint: booking problem

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   mr bj sidorowicz 19 Jan 2022

   Hi, you will not be able to book unless you pay an additional £79 for the 2nd person- it is a wowcher con that my wife & I have fallen into recently- I bought the 'Beatles Story deal' £69 4* hotel 9-10th Jan '22 in Liverpool as a birthday present for my wife- I paid wowcher £69 + £3.50 admin. Several days before we wanted to go I tried to complete the hotel booking but was always unsuccessful, with time running out I finally received an email from omghotels stating that the 'deal' was for 1 person, I had to pay an additional £69, which I did as I was fed up with the time wasted & just wanted to have this break!
   I asked for a hotel with spa facilities but was placed in a rubbish 4* Indigo hotel, we actually were asked to pay an additional £3.00 p.p. for English breakfast otherwise we would receive just the continental breakfast, also we had to pay for car parking 400m away, no where to unload outside the hotel premises! Our beds were like water beds, very wobbly and uncomfortable, we hardly slept that night. I found out from the reception that the actual tariff for 2 people B & B for that stay was £60-£72.50 also the Beatles entrance for me being over 60 was £13.50 but we were charged £17 each.
   I could have had a 5* hotel with spa facilities in Liverpool with dinner for the price I paid (£72.50 + £69.00)
   Wowcher have replied to me stating I was not due any refund- I should take up the issue with omg hotels.
   I will be contacting 'Rip off Britain' & 'Watchdog' for their help.
   My recommendation is be careful with this 'deal', you may be better contacting the hotels direct & choosing one that suits you where you get what you pay for not any nasty surprises!
   Make sure the breakfast is full English in the B & B as wowcher charge £79p.p./ 1 voucher but the hotel requires 2 vouchers!
   I hope this rather long message will help you- I wish someone had told be about this situation prior to me booking with wowcher- Now when I see their ad i switch channels!!!

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