WoodSpring Suites complaint: Establishment Refused Room extension

The first booking at Wood Springs suites in Linden New Jersey began on August 7, 2022 to the recent time of October 15, 2022, The two major issues I have with this establishment is their messages on their website stating : 1. first issue—The Longer you stay the more you save since August, there hasn’t been to my notice and knowledge any visible discount for the duration of time myself and wife staying there. 2. second issue — I have always extended our stay online through their website.A general manager stated as well as another clerk who also cleans the rooms, have said to me in person — If you want to extend you can just come downstairs and we can do it for you it’s no problem Late night early morning their website had a Sold out posting which lasted till 8:30 or 9AM after the message cleared I decided to extend at the front desk and to finally see if they will honor their longer you stay less you pay policy, thinking everything is o.k when the clerk stated I can’t extend anyone all the rooms are gone?! So while I’m there, in person, standing in front of them at the front desk , ready to pay they just took our room. How can they just take a person(s) place where their staying right on the spot ? the main manager I believe his name is – Sam was contacted by the clerk who gave me the horrifying news about how me and my wife’s room was taken from us while standing there speaking to them. He did nothing to help us, I could hear him becoming unhinged over the clerks cell phone they where speaking on. His solution was Check out then come back on Sunday! meaning move all our clothes nearly half or most of our food in the fridge was lost my work commitments in Manhattan had to be put on hold because of this guy, my wife had a nervous breakdown and is now in therapy in Brooklyn N.Y. all because of he wanted to be greedy and uncaring. This is mess, on emergency, I ended in one the nearby motels. I want compensation for this inhuman occurrence done to us. ( I have every folio here on print if they are requested ) Thank you, I hope this situation can be resolved.

Awaiting Assistance
Kenneth Olivo
917-227-7027 ( I Can be reached any time )