Whataburger complaint: Ordered online cancelled my order still charged me

Complaint from robrod720@gmail.com reported on 22 June 2021 about Whataburger

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My complaint:

I ordered a bacon cheese whataburger large fries Large Onion Rings Large Strawberry Shake . Online for curbside and when I finished it and I used my debit card it wouldn’t take it . I called to cancel my order and they told me the order didn’t go through and when I asked if they would charge me they said no since the order didn’t go through . However when I checked my bank statement it said they changed me .

Suggested solution:

A money refund or a gift certificate for a free meal would be fine .

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