Wayfair.co.uk complaint: Poor delivery service and Poor Customer Service
Filed 19 Jun 2021 by Audette
I ordered a small double bed frame and mattress, only the mattress arrived and the bed frame, although at the time I placed the order, I was quoted delivery within two weeks, until now I am still to receive the bed frame – 2 months on. The delivery driver failed to inform us the bed frame was in their truck and left without delivering the frame. Their confusion was they had another large item I had purchased (sofabed) also from Wayfair, so because they didn’t want to deliver the Sofa bed into the house for my frail mother, the drivers decided to return both bed frame and sofa bed back to the depot, disregarding how long we have been waiting for these two items.
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