Complaint: Delayedcancelled orders

on 18 February 2021 about in category Interior shops

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

After ordering a desk 3 months ago I was contacted a week later to be told that there was actually no stock and that I would have to wait until feb. I reluctantly accepted this as I appreciate we are in some challenging times. However having regularly contacted Wayfair to ensure the order was on track I still hadn’t received a dispatch ation the day before expected delivery. I have now spent the last week chasing an update (with no proactive contact from them) only to be told that there was still no stock and that I would have to wait until end of April!!

Having expressed my dissatisfaction I have been told that they learn from these issues but that they don’t offer any form of compensation and my choice now is either cancel my order or wait! I found a replacement desk £4 more expensive and asked them to swap my order for this, honouring the original price and have again been told to just cancel or wait!

Suggested solution:

Swap my order or offer compensation

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