After ordering a desk 3 months ago I was contacted a week later to be told that there was actually no stock and that I would have to wait until feb. I reluctantly accepted this as I appreciate we are in some challenging times. However having regularly contacted Wayfair to ensure the order was on track I still hadn’t received a dispatch ation the day before expected delivery. I have now spent the last week chasing an update (with no proactive contact from them) only to be told that there was still no stock and that I would have to wait until end of April!!
Having expressed my dissatisfaction I have been told that they learn from these issues but that they don’t offer any form of compensation and my choice now is either cancel my order or wait! I found a replacement desk £4 more expensive and asked them to swap my order for this, honouring the original price and have again been told to just cancel or wait!
Swap my order or offer compensation