Complaint: Water and dirty

on 17 March 2019 about Parkdean Resorts in category Travel Agencies

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My complaint:

When we arrived there were no towels , the bath tap dribbled out the shower goes hot and cold the carpet was filthy and someone else’s bundles of hair over it the sofa bed had collapsed so when you sit on it the cushions go through the metal bars so couldn’t sit in and relax the hoover was filthy stunk and the end bit had fallen off as they tried to put a screw through it and had fallen out somewhere, tap finally got fixed as they put a new one on and the workman used the white towels to do it left them on our eating table in the lodge absolutely disgusting the way we were treated this was Thursday afternoon we left Friday morning having been there since Monday , staff members were rude said we know you messaging face book well yes it said warmwell and was the easiest way to talk to someone very unprofessional place !!!

Desired solution:

My sons money back as it cost us a fortune in the end and was a present to me and his mum step child and girlfriend.

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