Parkdean Resorts complaint: Worst holiday park ever

We booked a weeks holiday at Sunnydale holiday park having had good previous holidays at Parkdean Resorts. We were messaged to advise us not to check in but to go straight to our caravan because of COVID-19. On arrival to our caravan which was booked as a premium caravan we noted that the caravan had not been vacuumed. My wife contacted reception to advise them we had no vacuum or brush or mop to clean the floor.
They said they would get one sent to us but never did, after going to reception to request a vacuum which still never came we purchased a sweeping brush ourselves to sweep the caravan. Also we had no iron or ironing board which the caravan stated it had. Also windows were dirty in caravan !!!!
On our first evening we went to the clubhouse to be told no entertainment this week he’s on holiday. Also limited food menu available. This followed on all week with there either being a reduced menu or they ran out of food. During the evening we had thunderstorms and heavy rain and this resulted in a power cut to the whole site. Causing more flooding around caravans resulting in us having to park on the road and not by the caravan I am DISABLED.
On our first morning we had booked to take our grandchildren swimming on coming out of swimming we went to use the laundrette only to find the shop was shut and the launderette is inside the shop. How are we supposed to dry 4 towels when the laundrette is closed so early.
The next day we went out and came back to site at 1.45pm needing milk so we went to the on-site shop which was CLOSED my wife asked what time it reopened to be told it is only open till 1pm everyday !!!!
Whilst taking our grandchildren to the on-site play park the swing area was covered in stinging nettles and we could let our 20month old grandson play independently. The site was heavily waterlogged to a point we had to detour to get to our caravan.
We visited the clubhouse several times during the week and the staff were abysmal they were unhelpful in every way we ordered drinks and when they arrived my wife’s drink was in a glass with lipstick still on it we told the waitress and all she did was get a fresh glass and pour it out of the dirty glass into the clean glass ( COVID-19) my wife complained and they did change the drink but no apology.
On Wednesday morning we decided to try breakfast in the restaurant before we went out only to find out the kitchen was closed due to unforeseen circumstances !!!!! This was the day of England’s semi final match so we asked if the kitchen would be open on the evening and we’re told probably not. We went to the clubhouse at around 5.30pm that evening to be told no food we ran out !!!! During the evening we had a thunderstorm and heavy rain which resulted in a power cut for the whole site again this time staying off for hours.
Next morning again no breakfast being served unforeseen circumstances again.
Whilst we were on our holiday maintenance people were trying to remove a caravan from its pitch and this still wasn’t completed when we departed they left gas bottles lying around stepson the middle of the grass and they fitted a tow hitch to the front of the static caravan which stuck out into the road where we had to walk and drive in the dark for at least 4 days.
We have had many happy holidays at other Parkdean Resorts but I can honestly advise you this site is the worst we have ever visited. The park is unkempt with long grass growing around all caravans the staff were the most unprofessional customer service staff we have ever seen I really could go into detail but I hope this email causes you to act on the issue this park has.
Our eldest grandson wanted to go to the amusements area so we took him to play whilst in there I noticed a 2p machine was smashed and had just been covered with a piece of cardboard, children were going to it and taking money from it risking cutting their hands as there was no attendant about I went to the bar and told a member of staff to be told “ I can’t do anything about it” I told my grandson we were leaving and as we did I saw 2 cockroaches scurrying across the floor and under a machine in the amusement arcade area.
All in all this is the worst holiday park I’ve ever visited and I will never return to it and will advise anyone who is thinking of going there DONT!!!!!