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Parkdean Resorts complaint: Server Peanut allergy

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Filed 7 Aug 2021 by Charlene

I recently book a caravan for 1 week. When we went to the children’s entertainment I noticed that they was selling sahara peanuts, my 8 years old son has a server allergy to peanuts and has epipens so we left to ensure his safety the next day we went early just as it was opening and spoke to the gentleman behind reception that told us to speak to the bar staff about not serving them to customers while we was present. The bar staff i spoke to said he would get his manager. so while discussing the server impact it would have on my child if come into contact with peanuts and explaining that he would need to use the epipen then need to go straight to hospital the manager just said he is sorry but there is nothing he can do i asked how far away is the nearest hospital was and he told me about 40 minutes away! I suggested to not sell the peanuts while we was here just for the kids disco then we would be gone, he said that it would not be financially beneficial to the company to not sell the peanuts! Which i found disgraceful that a child’s life in “family resort” was considered less important than putting a hold on a few sales of peanuts! So my children had to miss out on the children’s entertainment for the duration of our holiday. Could you please explain to me why this acceptable?

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