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Parkdean Resorts complaint: I would rather be at work than here

Open 164 views Travel

Filed 7 Aug 2021 by Claire

Where do I start
From day one I wish I hadn’t come.The staff are so rude.
Kyle from the chip shop refused to serve me due to not having a mask on.I am except but he said that didn’t matter and I couldn’t be served.I know that you aren’t allowed to question me let alone refuse to serve me.
We had our 4 grandchildren with us and they were unable to do anything due to being no slots available for anything the whole week.We even tried to book before arrival.Every-time we went and asked we were told no spaces available.This is totally unacceptable for the amount we all paid.The children were bored all week.
The staff in the entertainment venue and we’re told off several times for having crisps with us.The security told me to put a mask on and once again if you read the government website you carnt make people.
We were told we would be kicked out.The toilets had no hand wash in it and no toilet rolls.This is unacceptable during COVID-19.
GDPR was breached as when we came into the star lounge at 4 pm due to it raining there was a list on show of contact information of customers. This included their phone numbers.This it’s self is worth a rather large fine.
We couldn’t get served with drinks as we were told they didn’t accept CASH and we needed to use card.Unfortunately not all of us have the up to date phones or even like using cards.
I have sort legal advice regarding this matter as this is discrimination.
I will never return to any Parkdean resort ever again and will make sure people I know don’t come either

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