Walgreens complaint: Worst customer service EVER

On 05202022 my son was diagnosed with ulcerative colitis. He was called in 2 Rx’s to this Walgreen’s Pharmacy. When we arrived several hours later we were told they only had 1 Rx by Charles the tech, so I told him I would try to get at 1 store. They offered no assistance with finding which Walgreen’s had these. Charles looked at the screen and wrote down Budesonide and Mesalamine and gave to me. I went to Walgreen’s 2, they were very nice and the tech looked up Rx’s and said Walgreen’s on Mississippi St should have them. So I went to Walgreens 3. I got there and tech said they would be ready in 15 mins so I returned in 30 mins and paid $10 and checked bag as I was driving off and only had 1 RX for Mesalamine. I went into store and explained i had 2 Rx’s called in. They showed me screen and only showed 1 RX now. So they called store 1 and Charles said he never spoke to me…. So I returned to store 1, 4th Walgreen’s stop at this point. Charles said oh we forgot we spoke to you. They said they had the Budesonide but only had 5990 pills, they would order the rest that day. But told me not to come back for 15-16 days due to insurance. So I call on 06132022 because they were closed on Sat and Sun. So my son had been out of Budesonide for 3 days now. I was on hold for 35 mins before speaking to the tech Charles again. He rudely said the company they tried to order from didn’t have Budesonide. I said this was supposed to be done on 05202022, why are u just now telling this and why didn’t you order from another company? Charles rudely again said he ordered today and would be in tomorrow. When my son went back the next day to get Budesonide, he was told it was being ordered, this was at 1:00 pm. They gave him the other Rx Mesalamine that Charles rudely told me he couldn’t get yet. So I called again and spoke to Charles after being on hold for 1 12 hours. He didn’t want to give me his name but he finally admitted he was Charles. I explained to him I had spoke to him the day before and he assured me that my son’s Budesonide was being ordered. I explained what had occurred earlier that day, he said the Rx Budesonide was ready now.
I have now had bad experiences with 4 different Walgreen’s. I have been an RN in the hospital for over 30 years and have dealt with many pharmacies. This has definitely been the worst experience! As a large chain company you need to do better!!!