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Walgreens complaint: rude pharmacy tech

Open 161 views Pharmacy

Filed 12 Jul 2022 by Susan

This is the third time that this same pharmacy tech has been rudeabrupt to me. The first time, when my prescription was not ready, he told me that I should still have plenty left and that I must be taking it wrong. I told him I was not and he said ‘I don’t want to belabor this discussion’ but…the second time, same pharm tech and it was a refill for my husband which he said ‘no refills ready at this time’. I told him I personally called and spoke to someone because the phone system was out of order. He said ‘you couldn’t have or it would be ready’ I told him I was very frustrated because my husband had only two days of his insulin left and I became adgitated when he kept saying ‘calm down, calm down’. I was not even raising my voice. I just knew I called it in a spoke to a female parm teach…today he, same person, called to tell me my husband was due for a refill. I checked and told him he still had at least another week left as he takes 12 two times per day. He explained that he should not have any left because he should have run out if taken properly. I told him I do my husbands meds and makes sure he takes them properly. He said ‘I don’t want to belabor this discussion but he can’t be taking them each day or…’with that, I did become rude and said ‘While I do not want to be rude I would prefer that someone other than yourself call me with concerns’. I then said ‘I will be calling to refill this prescription at the end of the week and will be hanging up now before I get upset and become rude’.

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