Skip to content
File a complaint

Walgreens complaints

Walgreens complaint: Physically assaulted by security, faulsly accused and stolen from

Open 102 views Pharmacy

Filed 22 Nov 2022 by Antonia

I’m in the process of dying my hair and I needed to get a box that matched the color that I already have because my hair is long and I needed more than one to cover my whole head so I ran up to Walgreens with an hour to spare before closing and brought my dye with me (previously purchased from a completely different store yesterday) in order to compare the color before purchasing from walgreens. They didn’t have what I was looking for so I walked around for a moment to see if there was anything else I needed and placed the hair comb I had picked up when I came in back on the wall proceeding to head towards the entrance. This is when the security guard who was a large older man approached demanding my purse, then grabbed me and tried to physically yank my purse off of my shoulder. He kept telling me that he wanted back the items that I stole. I explained to him that I didn’t steal anything from his store and I would be leaving and to have a nice night. This only made him grab me harder and yank me around violently. I have a back injury from a car accident several years ago and it is now re-injured due to this guards treatment. I yelled please let go of me! please stop you’re hurting me and he refused until I agreed to open my bag and show the employees that I hadn’t stolen anything but as soon as I opened my bag and he saw my hair dye from home, he reached in my bag quickly and violently and took it. I explained that that dye was from CVS and they didn’t have the color that I was looking for and I only brought it to color match but employees stood around and watched as this guard man handled me repeatedly. I can’t stop crying both from pain and embarrassment. How can Walgreens allow their guard to treat a small female who didn’t even steal anything in such a way? I was going to call police but the store was about to close at this point, my phone was nearly dead, my expensive purse strap was broken and I was humiliated and just wanted to go home to ice my back. I almost didn’t even care that he literally stole my hair dye with nothing that could prove his assumption. I can’t explain what it feels like to be treated like a thief and shaken like a rag doll while so many people stand around and watch silently as you scream. Worst experience I can remember having in any store ever. And I’ve been a loyal customer to Walgreens for many many years since I was a kid with my parents. I am mortified by this….

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Walgreens? Start the discussion above.

Wronged by Walgreens too?
Make it sting!