Walgreens complaint: hold time on phone attitude of personnel behind counter in pharmacy
Filed 22 Oct 2021 by margaret
I called the store to find out if the rest of my prescription was ready, this was on 10172021. I called and was on hold for 21 minutes before they hung up on me. I called back again and was kept on hold for another 5 minutes. I received a text message saying my prescription was ready. i had received a partial prescription prior to the date mentioned I received 10 pills out of 60 so I was calling about the remaining balance. I get there and I have to wait on the line for another 15 minutes to get to the cashier when i get to the cashier I am treated as if I am bothering her. I don’t understand why the pharmacy section treats customers like that. I hate going to this location because either I get the feeling like I am intruding on them and i feel like I am being brushed off.
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