Vue Cinemas complaint: Not a pleasant experience

Name: Not a pleasant experience
Item: Vue Cinemas
Rating: 1
Author: Debra

Open 6 Dec 2023 97 views Entertainment Company

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Filed 6 Dec 2023 by Debra

Heating not working in the auditorium uncomfortably cold as it was minus 4 outside
Really uncomfortable and not enjoyable
Complained and was told to buy a coffee
Have also complained to customer service via email and telephone with no apology, explanation or refund
Not happy and won’t be visiting again

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Case details

Status: Open
Company: Vue Cinemas
Filed: 6 Dec 2023
Rating: 1/5
Desired resolution: Compensation
Problem: Auditorium heating not working, very cold
About: cinema visit

Progress

Filed
Company notified
Company replied
Resolved

6 Dec 2023 Complaint filed and published
6 Dec 2023 Message from Bizzy: we notified Vue Cinemas about this complaint.

See all 15 Vue Cinemas complaints

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