Vue Cinemas complaint: Black screen

Name: Black screen
Item: Vue Cinemas
Rating: 1
Author: Nicola

Open 24 Nov 2024 33 views Entertainment Company

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Filed 24 Nov 2024 by Nicola

Hello I took my daughter to watch wicked this afternoon and the screen went totally black 2 or 3 times. Not acceptable as we paid slot of money to see the film. No one from the cinema explained why or anything

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Case details

Status: Open
Company: Vue Cinemas
Filed: 24 Nov 2024
Rating: 1/5
Desired resolution: Money back or vouchers for another time
Problem: Screen went black during film
About: cinema tickets

Progress

Filed
Company notified
Company replied
Resolved

24 Nov 2024 Complaint filed and published
24 Nov 2024 Message from Bizzy: we notified Vue Cinemas about this complaint.

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