Virgin Plus complaint?

Do you have a dispute or a bad customer experience with Virgin Plus? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Virgin Plus customer service number is 1-888-999-2321, the line Virgin Plus lists for account, billing and technical support. Members can also chat with a Care representative on the Virgin Plus website, manage most of their account in My Account, and get help in Virgin Plus stores; the contact page linked at the top of this page lists the routes. Have your account number and the bill or order in question ready.

Bill above the plan you signed up for? Raise it here too, and we push it out to Virgin Plus by email, social media and printed letters.

To escalate a complaint with Virgin Plus, ask for it to be logged as a complaint and note the reference, then use the route Virgin Plus offers on its contact page for issues that are still unresolved, so the request is looked at again. Set out in writing the account number, what is wrong, the dates and references of earlier chats and calls, and the outcome you want, such as a corrected bill, a credit or a cancellation without charge. Virgin Plus is a brand of Bell Canada and Bell Mobility; its office address in Toronto is in the contact details at the top of this page.

Billing dispute that needs to go higher? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To cancel a Virgin Plus mobile, internet or TV service, contact Virgin Plus on 1-888-999-2321 or by chat, say which service you want to end and from what date, and ask for a confirmation number and the amount of your final bill. If you are taking your mobile number to another carrier, the new carrier normally handles the transfer, which ends the old line; check afterwards that Virgin Plus has stopped billing.

Before you cancel, ask what is left to pay on any phone you bought on a financing agreement, because that balance usually becomes due when the service ends. Return any rented internet or TV equipment and keep the return receipt until the credit appears on your final bill.

Yes: the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about phone, internet and television services in Canada, and Virgin Plus is one of its participating service providers. The CCTS generally expects Virgin Plus to have had the chance to put things right first, so keep a record of every chat, call and confirmation number.

Roaming or overage charge you dispute? We help you write the complaint in minutes, with the plan terms set beside every charge.

Nothing has been reported about Virgin Plus here yet. Our research shows what typically goes wrong at large mobile and internet providers in Canada: bills higher than the plan agreed, charges that continue after cancelling or moving, phone financing balances that come as a surprise, roaming and data overage charges, and promotional credits that end sooner than expected.

Charged after you cancelled? Be the first to report it: your case opens the record the next Virgin Plus member checks before signing up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Virgin Plus through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Virgin Plus can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.