VioVet complaint?

Do you have a dispute or a bad customer experience with VioVet? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

VioVet customer service is on 01582842096 and by email at support@viovet.co.uk, and both routes serve UK customers ordering from viovet.co.uk. Have the order number, the name of the animal on the prescription and the product name, strength and pack size ready before you get in touch. For a prescription only medicine, mention the veterinary practice that wrote the prescription, because an order that is stuck is usually waiting on that paperwork rather than on stock. Put a delivery or dosage problem in writing as well as raising it by telephone, so there is a record of what was ordered against what arrived.

Prescription order held up while your animal runs out of its medicine? Take it through our complaint process: we put it in writing and push it out by email, social media and printed letters.

Prescription only veterinary medicines from VioVet need a written prescription from your own vet, and the order is held until that paperwork arrives and has been checked. You are entitled to ask your practice for a written prescription to use elsewhere, and practices may charge a fee for writing one. Check that it names the right animal, the right strength and the right quantity before it is sent, because a mismatch is the usual reason an order sits unshipped for days. Keep a copy of the prescription with the order confirmation. When the parcel arrives, check the strength, the weight band and the expiry date against the prescription before opening anything, since medicines normally cannot be returned once they have left the seller.

VioVet sets out its returns and refunds terms on viovet.co.uk, and the route depends on what the item is. Pet food, accessories and general supplies are ordinary online purchases and carry the cancellation rights that UK consumer law gives on distance sales. Medicines are the exception: once they have left the seller they usually cannot be resold, so query anything that looks wrong before you open or use it. Photograph damaged, short dated or incorrect items in the packaging they arrived in, on the day of delivery, and keep the delivery note. Ask for the refund in writing, name the amount and the order number, and ask when it will reach the card or account that paid.

Refund agreed on a damaged or short dated order and still not on the card that paid? Bring it to us: we open a case and keep advising on what to send next and when to escalate.

A VioVet repeat order is managed inside your account on viovet.co.uk, where a repeat can be paused, rescheduled or stopped. Cancel before the next dispatch date rather than after it: once a parcel is picked and sent, the conversation becomes a return instead of a cancellation, and medicines are difficult to return. Screenshot the confirmation that the repeat is cancelled and note the date and time. If a repeat still dispatches afterwards, send that screenshot with the order number and ask for the charge to be reversed. Check the following month's bank statement as well, because a stopped repeat and a stopped payment are not always the same thing.

Repeat order dispatched after you cancelled it? Set it out here, and your account of it joins the record the next customer charged after cancelling a repeat can read.

Nothing has been reported about VioVet here yet. Our research shows what typically goes wrong at online pet pharmacies: deliveries that run late or arrive damaged, items shown as in stock that turn out to be on back order, prescription orders held up while the veterinary paperwork is checked, short dated products or the wrong strength arriving, repeat subscriptions that keep dispatching after a cancellation, and refunds that take longer than the return itself.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of VioVet through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with VioVet can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.