My complaint:
I’m trying to withdraw my money as a pro seller on vinted. Previously mango pay had dealt with the withdrawals as a third party. When signing up to vinted pro you have to prove tax payments and being registered as a sole trader, eventually after many glitches. It finally happened … I was a pro seller. Now after many sales I’ve tried to withdraw. However I needed to pass verification with HMRC documents which I’ve done. Verification denied. Apparently my name doesn’t match, that’s all I get. Tried speaking to mango pay and they didn’t want to know, basically said it was a vinted issue. Went to vinted and guess what?… They say it’s amango pay issue. Currently vinted are sitting on quite an amount of my money and won’t release it and mango pay says government paperwork isn’t proof??!! I need an answer as to why, I need my verification done manually of this AI verifier isn’t so great as mango pay makes out. Let’s sort this for thousands of people in one hit
Suggested solution:
Fix the issue quite simply. HMRC paperwork is government paperwork, and cannot be amended like I've been told to do. The verification system is poor,.so many people like myself are having cash flow issues because of this. I would like to be verified so I can withdraw what's rightfully mine. Currently between vinted and mango pay I'm feeling scammed and a victim of theft
