Vinted complaint: Lack of customer service about an unauthorised refund
Filed 3 Jul 2023 by Georgie
An issue was raised by a buyer about an item which was part of a bundle sold. We communicated and came to a resolution so I asked Vinted to remove the hold so I could refund the one item and the buy would donate to charity. Instead Vinted took the whole amount of the bundle and refunded the customer. When I explained this wasn’t supposed to happen I have been given the same automated response for 2 weeks saying someone will get back to me when it has been looked into. I’ve asked what are they looking into and I get ignored. They should have a complaint procedure but they pick and choose what they want to deal with.
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