Viagogo complaint: Cancelled purchased tickets

Complaint from malcolm m reported on 05 July 2022 about Viagogo

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My complaint:

After paying viagogo for Andre Rieu tickets in 2020, the concert was cancelled and rescheduled for 2022. They ed my tickets for Saturday 16th July 2022 and provided seat numbers and ation. I have booked flights and hotel and today they informed me that the tickets are now cancelled. No reason despite ation of seats etc. cannot get their complaints dept. to contact me

Suggested solution:

Honour tickets as purchased. Ref is 23542076

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