Complaint: Frozen Flowers, Wilted Roses

on 13 February 2021 about UrbanStems in category Plants and Flowers

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My complaint:

I admit, it is really cold in WI right now–single digits. However, your trucks should have some heating systems set up for this. The flower bouquet I received from my daughter and son-in-law for Valentine’s Day was FROZEN and the 6 roses wilted.

0 0 votes
Justified complaint?

Suggested solution:

Refund their money or send them a free coupon for their next purchase.
Their info:
MIchael Bagguley Alise Wasserburger
23 Wood Haven Way
Fitchburg, WI 53711

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