Complaint: broken stem scraped bark

on 27 October 2020 about UrbanStems in category Plants and Flowers

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My complaint:

My Birthday gift arrived, and one stem was broken off and in the bottom of the box. The bark of the plant was scraped in several places.

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Justified complaint?

Suggested solution:

replace it. I do have pictures that I took with my phone however, I do not know how to send them. My children will be here over to my condo on the weekend and they will help me, if you want pictures.

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