Ultramar complaint?

Do you have a dispute or a bad customer experience with Ultramar? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Ultramar customer service is on 1-800-363-6949, and the contact page on the Ultramar website has a web form for questions and comments; no customer service email is listed, so the form is the written route. Have the station location, the date and time, the pump or car wash details and your receipt or Journie app transaction ready.

Station problem to raise? Report it here too, and we push it out to Ultramar by email, social media and printed letters.

Ultramar gas stations in Canada are run by Parkland Corporation, which became part of Sunoco LP when Sunoco completed its purchase of Parkland on 31 October 2025; the Ultramar name itself is a trademark of Valero Energy Inc, used under licence. Corporate inquiries go to Sunoco LP in Calgary, at the address in the contact details at the top of this page, while station, pump and Journie questions go to Ultramar customer service on 1-800-363-6949.

Parkland's other Canadian fuel brands, such as Chevron, Pioneer, Fas Gas and On the Run, use the same Journie Rewards platform, so say which brand and which station a complaint is about.

If Journie Rewards points from an Ultramar purchase are missing, check that the app or card was scanned before you paid, then raise it through the Journie app or with Ultramar customer service on 1-800-363-6949, giving the receipt, the station, the date and time and the amount. Points problems are easiest to fix when the purchase can be matched, so the receipt matters more than anything else.

Keep screenshots of your Journie balance before and after the purchase, and keep the receipt until the points are credited.

To dispute an Ultramar car wash or pump charge, contact Ultramar customer service on 1-800-363-6949 with the station location, the date and time, the pump number or car wash, the amount charged and what went wrong. A pending amount higher than your fill-up is often a temporary hold that your card issuer releases later, so compare the final charge on your statement with the receipt before you dispute it. If a car wash damaged your vehicle, photograph the damage at the site before you drive away and tell the station staff at the time.

Car wash damage or a charge that does not match the receipt? Take it through our complaint process: our trained AI opens a case and keeps coaching you on what to send and when to push again.

Nothing has been reported about Ultramar here yet. Our research shows what typically goes wrong at gas station and convenience chains in Canada: pump charges or holds that do not match the fill-up, car washes that take payment without running or leave damage, Journie Rewards points missing after a purchase, gift card and fuel card balances that are wrong, and questions about fuel quality after a fill-up.

Car wash took your money and never started? Open the first case: it becomes the record the next Ultramar driver with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Ultramar through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Ultramar can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.