Petro-Canada complaint?

Do you have a dispute or a bad customer experience with Petro-Canada? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Petro-Canada customer service on 1 (800) 668-0220, or use the message form and live web chat on the contact customer service page of the Petro-Canada website. The same line takes Petro-Points questions. Have your Petro-Points card number, the station, the date and time and your receipt ready. Business and fleet customers with a SuperPass card have their own contact page.

Double charge at the pump or a car wash that left a mark? Start your complaint here too: we push it out to Petro-Canada by email, social media and printed letters.

To get missing Petro-Points added, contact Petro-Canada on 1 (800) 668-0220 or through the message form on its contact page with the receipt for the purchase, the station, the date and time, and your Petro-Points card number. Say whether you scanned a plastic card or the digital card in the Petro-Canada app, and whether the purchase was fuel, a car wash or something from the store.

Keep the paper receipt until the points appear, and screenshot your balance before and after so you can show what changed.

If your Petro-Points card is lost or stolen, call Petro-Canada on 1 (800) 668-0220: its FAQ points to that line for Petro-Points card replacements and transfers. Have your name, the email or phone number on your account and the card number if you still have it, and ask for the points to be moved to the new card. Check the balance in the Petro-Canada app afterwards and keep a screenshot.

Balance not moved to the new card? Put it through our complaint process and our trained AI opens a case for you, coaching you on what to send Petro-Canada and when to push again.

You can ask Petro-Canada to look at car wash damage, and the strongest claims are raised before you leave: tell the station staff, photograph the damage at the station with the wash bay visible, and keep your receipt or wash code. Afterwards, contact Petro-Canada on 1 (800) 668-0220 with the station, the date and time, the photos and a repair estimate from a body shop, and ask who will handle the claim and for a reference number.

Car wash claim turned down? We help you write the challenge in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Petro-Canada here yet. Our research shows what typically goes wrong at national gas station networks: loyalty points missing after a purchase, lost cards and balances that need moving, pay-at-the-pump holds and double charges, car wash damage claims, and EV charging sessions that stop partway or bill wrongly.

Petro-Points that never showed up, or a pump hold that took too long to clear? Be the first to report it and your case opens the record for the next Petro-Canada driver with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Petro-Canada through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Petro-Canada can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.