Ulta Beauty complaint: Customer service

Complaint from pankratzkathryn22@gmail.com reported on 27 August 2023 about Ulta Beauty

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My complaint:

This store tried to help and actually called me back my real issue is with the customer service department that I had to call, and was on hold for 30 minutes as my email changed and I could not get ation or tracking info on my order, I have spent over 2 hrs dealing with this over 2 days not to mention the lack of knowledge staff,I want the CEO to read this and see what his now ex customers go thru.

Suggested solution:

Please send to CEO

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