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Uber complaint: Over-charged for a Ride

Open 270 views Public Transport

Filed 18 Jun 2021 by Sheila

I was needing a ride on last Friday 5-21-21. I used the Uber App. to schedule a ride to Chatsworth. Chatsworth is only 12 miles from where I was. I got into the car and I happened to look at my phone and the app Uber app said that I was charged $71.72. I told the driver that Uber was charging me $71.72 to go just 12 miles. The drivers response was well Uber has been doing that to people lately because of the gas prices and the pandemic He then went on to tell me that he only gets $33.00 dollars for the trip and that Uber gets the rest. I am considered legally blind and I had no other way of getting home because I don’t drive.
I have always been a huge fan of Uber and I have never been upset about this issue ever. Do you think that is fair to charge that much more for 12 miles?. I understand that during peak hours your ride might go up a little bit but not over $50 dollars more. I am shocked and so hurt that your company would gouge customers, especially disabled customers.
Can someone please reduce this charge and get back to me. Thank you for your time. I know it has been a very hard time for everyone but this is despicable that your company would take advantage of a steady paying customer. My email is [email protected]

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