Uber Eats complaint: Wrong order

Name: Wrong order
Item: Uber Eats
Rating: 1
Author: Danielle

Open 10 Aug 2023 102 views Fast Food / Delivery

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Filed 10 Aug 2023 by Danielle

Ordered an asda shop worth £40 (paid £30 with discount) and received the complete wrong order. Not one single item was mine nor would the total come anywhere near what I paid. Took uber 7 hours to come back and say no we aren’t refunding you as they’ve looked into it and don’t see a problem???

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Case details

Status: Open
Company: Uber Eats
Filed: 10 Aug 2023
Rating: 1/5
Desired resolution: Refund
Problem: Entirely wrong grocery order, refund refused
About: grocery delivery
At stake: £30

Progress

Filed
Company notified
Company replied
Resolved

10 Aug 2023 Complaint filed and published
10 Aug 2023 Message from Bizzy: we notified Uber Eats about this complaint.

See all 737 Uber Eats complaints

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