Uber Eats complaint: Scammed by Driver Not Refunded

I had ordered a large order which was intended to be a two night meal for me and my three little ones while my husband was out of town and we are staying in a rental during a home renovation. I put in the wrong address (right street number and name but put in west instead of east). While doing the end-of-day shuffle to pick up my kids from daycare and dance lessons, the driver messaged me in Spanish. With my limited Spanish, I was able to describe the house. I could see she was 2 min away and not moving. When I pulled into the house, she was still two minutes away. When I realized the address error, I informed her in Spanish. She finally started approaching me and I went out on the porch to wave her down. Normally for safety issues, I ask for food to be left on porch as I am uncomfortable with a stranger seeing that a woman is staying alone with a baby and toddlers. (But maybe that was why she decided to take advantage of me.) She pulled in and I could see a red bag in the front seat. She got out and through a translation app on her phone, showed me the text “your order has been cancelled”. I asked if I would be refunded (by speaking into her app) and she said yes and got back in the car. The whole event took 25 minutes so I assumed maybe she had already put in the cancellation and couldn’t give me the food (since I saw what I assumed to be it in the front seat). I went inside and got an that my food had been delivered. My priority at that point was to order food direct from a pizza place as my kids were upset no food was provided. About 20 minutes later, I went into the app to report an issue and it kept telling me my food was delivered so I couldn’t report that I was charged for a cancellation. I finally started a chat with an agent. He told me that my food shows as delivered, so I can’t get a refund, gave a standard recap then quickly ended the chat before I could reply. Second time same response and told me that had I had an issue, I should have called and that it was too late (even though I was within an hour of the marked delivery). Again standard recap and quickly ended chat before I could respond. Third time it started to go in the same direction and I tried to avoid the recap and quick hang up but she still would not refund.