Complaint: Refund money

on 02 March 2021 about Uber Eats in category Fast Food / Delivery / Takeaway

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My complaint:

10th January I ordered food from the subway I never received food and money! 18th February I ordered dessert from Krispy Kreme and they cancelled the order but they didn’t refund the money! Today I order dessert again and I cancel but before they accept my order they take money!! They have to pay £55

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Justified complaint?

Suggested solution:

They have to refund the money in my account

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