Uber Eats complaint: Refund for missing items

I ordered food with UBER EATS FOR $73.52. I never received all the items from the order. I got only two items. I called the restaurant and they apologized and told me I would get my money back and a representative will contact me. I spoke to a representative and she said as a courtesy I will receive all my money. I was also charged $41.65 for the same order and they refunded that amount but still kept the charge for $73.52. At the end of the month I noticed I never received my refund. I contacted the customer support line who pushed this issue up to the supervisor. Up till today no supervisor called me. They keep emailing me once every 12 hours and I’m explaining the story to them and they sound like robots. I disputed the charge with my bank and they gave me the refund. Then Uber eats now wants me to pay the $73.52 for food I never got. It’s disgusting how they act after they get so much money for food deliveries on a weekly basis by me.