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Uber Eats complaint: Promo code not applied

Resolved 1,275 views Fast Food / Delivery
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Filed 15 Oct 2020 by Rik

Uber eats regularly sends out a promo code every Wednesday. Only occasionally does it work. The last time it didn’t work I wrote a complaint to Uber eats. I was asked to send screenshots of the promo code which stated 15CHF off orders over 40CHF. My bill came to 102CHF. They sent me the following response:

“It seems this promo code is only eligible for specific countries, and will only apply for orders placed in those countries. As a result, we can’t adjust the amount of this order.

Thanks for your understanding.

Sent by Uber Support on Wednesday, October 14, 2020 at 6:35:17 PM”

This shows that they did not look at the screenshots provided and did not take the complaint seriously.

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Discussion

1 comment

  1. Rik and J

    After two follow up emails were sent I came here. Resolution reached quickly. Moneys have now been refunded

    Reply

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