Complaint: Promo code not applied

on 15 October 2020 about Uber Eats in category Fast Food / Delivery / Takeaway

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

Uber eats regularly sends out a promo code every Wednesday. Only occasionally does it work. The last time it didn’t work I wrote a complaint to Uber eats. I was asked to send screenshots of the promo code which stated 15CHF off orders over 40CHF. My bill came to 102CHF. They sent me the following response:

“It seems this promo code is only eligible for specific countries, and will only apply for orders placed in those countries. As a result, we can’t adjust the amount of this order.

Thanks for your understanding.

Sent by Uber Support on Wednesday, October 14, 2020 at 6:35:17 PM”

This shows that they did not look at the screenshots provided and did not take the complaint seriously.

0 0 vote
Justified complaint?

Suggested solution:

The advertised promo code must be applied and a 15 CHF refund given on the last order.

Comment by poster of the complaint Rik and J

1 week ago - After two follow up emails were sent I came here. Resolution reached quickly. Moneys have now been refunded

Message from Robin from Complain.biz

1 week ago - Complaint is solved by Uber Eats

Subscribe
Notify of
guest
1 Comment
Oldest
Newest Most Voted
Inline Feedbacks
View all comments