Uber Eats complaint: Order not received and refund not provided

On the evening of the 29th of July, I have placed an order on Uber Eats. The app has informed the driver was on its way so I have directed myself to my flat entrance to await the delivery. The driver initially contacted me via the app to say he was outside, which was not the case. When looking at the map provided in the app, I could clearly see the driver was in the wrong location therefore, using the app chat, I have informed him of that and have reiterated the correct address. He called me twice but, due to some audio issues I could not hear him, although I could see the minutes rolling so I’d assume he could hear. After putting the phone down, I got a call from the driver and the same issue happened. We returned to the app where for two more times I have mentioned he was at the wrong location and informed the correct address. The driver continue to await at the wrong location for a couple of minutes (even though he already knew at this point it was wrong) and made no efforts to arrive at the correct destination. The driver decided to mark the order as ‘completed’ even though I did not received the goods. Upon contacting Uber Eats, they have informed that in line with their policy ‘the driver called me and awaited, therefore no refund would be provided’ and they would not look onto this issue anymore.