Uber Eats complaint: Never received refund and order took 2 hours

On 07262022 I placed an order with negril, at the time the estimated wait time was 30-45 minutes. When I placed the order at 11:26 the estimated wait time went to 65 minutes. At 11:27 I canceled the order and ordered from a different merchant due to the wait time which was chic fil a. Ubereats still charged me for the negril order. I contacted cs who stated the merchant accepted the order within 45 seconds so it was non refundable. Keep in mind no driver was assigned and i use ubereats often when i canceled it was still awaiting approval from negril because i cancel within 1 minute. On 07272022 i decided to do a scheduled order. At 9am i order from Nikkis. The order did not reach me until 1:05 n it was cold the ice in my drink had dissolved and once again ubereats stole my money. I watched the driver drive around for hours. I texted the driver no response, Ubereats decided to give me a credit rather than refund me. Second time i got stolen from with this company