Uber Eats complaint: Order not delivered to us.

I placed an order vua Uber Eats from the restaurant Bee Seet, Worthing on 25 March 2021. Total cost £21.64. We tracked our order using the app. We noted that the order was marked as delivered but we had not received it or received any contact. We instantly telephoned the driver via the app. The driver said he had delivered to the address provided by Uber but the man at the address told him he had not ordered anything. I explained that the driver had obviously gone to the wrong address. The driver said there was nothing he could do as he was on his way to another job. We believe that the driver probably went to the flats near our house. However, he made no attempt to contact us when told by the resident of the wrong address that they had not ordered anything or to deliver to us at the correct address. Our address in the app is correct.

We have sent a total of nine messages to Uber Eats via the help centre in the app requesting a refund. We have received no ation that a refund will be provided. We did not receive our order and refuse to be out of pocket just because the driver was too busy to find the correct address. We tried telephoning the shop but no answer. We also notified the shop via facebook messenger, who advised us to ensure we get a refund from Uber Eats. We were very disappointed not to receive our order and additionally have now missed out on the buy one get one free offer.

Helen Wood