Uber Eats complaint: Not delivered

Hi there,

Would like to make a complain. On 26 of March order was created from my uber eats account for £24.93. Unfortunately I do not order this, so I tried to cancel. Talked with someone through the phone and I thought is done. Unfortunately this not happened. You charged my account early £25 for something what I do not recived! If the order wasn’t cancelled should be deliver true? But wasn’t, there was photo of food left at door step but wasn’t mine.! I do not leave in tower! Won’t mine if at least I will get the food.. I think this is really unfair! Don’t know.. Driver claimed that he called me several times, OK, probably but you can’t expect be on the phone when you trying put kids sleep! If he will be here he will knock the door, and this not happen. So clearly he dosent show up. He made picture not on my doorstep! Never see or smell food! So what I was charged for?? This is really unlikely situation. Please help me with this issue.

Thank you