Uber Eats complaint: no record of order placed

Complaint from renay112 reported on 05 October 2022 about Uber Eats

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My complaint:

I placed a scheduled order for this morning 105. I had a $25 gift card that was charged and my Paypal was charged $19.83 at 7:44 am. My first of  2 calls this morning told me to wait until the restaurant opened for them to the order. Then I would be able to see the order. At 12:15 pm  est. I called the restaurant and they didn’t have a record of the order. The last call to Uber Eats customer service and talking to 2 different people. I was told there is nothing they can do. That is really unacceptable. They have my gift card balance and the $19.83 Paypal. I just want both refunded ASAP. Please advise. Thanks

Suggested solution:

I want everything refunded.

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