Uber Eats complaint: My meal was never delivered – but I was told it was, and they won’t make a refund

I booked a delivery from Lombok via Uber Eats:
I waited for the delivery and then got an automated call from Uber Eats saying the driver had tried to contact me:
I immediately tried to contact the driver by calling back from the number on my phone; but the another automated message told me the mobile number I was using was not connected to the account and that the delivery had been delivered.

The driver never delivered anything to my door, or even knocked. I have been told I can’t be refunded by Uber Eats as their driver says he called me: but why did he not simply deliver the food to my door.

I am now £60 out of pocket for a meal I never received, and Uber Eats sa it was delivered – but it was not and they have closed the case. This can’t be right: I surely must have some consumer rights if a company takes a payment and does not deliver it,