My complaint:
I started driving for Uber Eats on a Friday afternoon and by Saturday evening they disabled my account with a claim that someone else was using my account which is a violation of their community guide lines. I had to wIt until Monday to speak with support in regards because over they weekend they had no one to speak to although they claim to have 247 support. The first person I spoke with barely spoke any English and would not give me an explanation as to why. This person was of no help. I called back and spoke to a second person who was still hard to understand however was willing to help. They claimed that I was signing in and out on multiple devices and the actual complaint was they did not recognize the photo when they asked for a photo for verification. I explained that I have 2 phones one is for work with my regular job and the other was my personal phone. I explained that I have the app on both phones and would use either one. I explained that on Saturday I was having connection issues as I was out of my regular area and the area I was in had poor connectivity hence the reason I was logging in and out however I do not understand where they didn’t recognize my photo. Anyways the support person said this happens all the time and she would file a review and that I should be back on soon and I should receive an email within 3 days. I went to Friday without hearing anything or receiving any emails. I called them and spoke whom I believed was the first person I spoke with on Monday and needless to say this person was very very very unprofessional!!! He claimed ridley that the email was sent I claimed that I had not received any emails and he again rudely claims yes you did. I ask ok then why am I not seeing it in my emails then he says you have to go on your app, go to help and it is their. Sure enough it was however it is a message within the app not an email. At the end of the day they still will not let me drive for them anymore when the mistake is on them. I am very disappointed in how one I was treated with an issue that was really on them and secondly the issue at hand. This was a side gig to help supplement my income as I have a family, mortgage and bills like everyone else and am trying to survive and this entire thing angers me as I feel like they took food away from my kids mouth by denying me to work and earn money based on some connectivity issues and the fact I have 2 phones and they themselves are unprofessional.
Suggested solution:
I feel they should really vet their employees to ensure they hire professionals.
I feel their review process needs to have a hearing as I would like to have seen this photo they claimed they did not recognize as I am pretty sure the mistake is on them.
In their app when requesting a photo for verification the photo should also be sent to you as well for proof.
I feel the mistake is on them and they should put me back to driving as soon as possible. I don't need any apologies I just need to work so I can take care of my family.
I posted your complaint on Complain.biz
