Uber Eats complaint: Cold food, partial refund, no communication.
Filed 11 Jul 2022 by Andrew
I ordered a £10 food order on Uber Eats. The app advised the driver had collected my order and was on his way to me. The delivery time then suddenly jumped over 10 minutes. He had taken another job and was sat in a McDonalds for over 10 minutes. I text him and he said he was on his way. The food arrived and was cold, I called the driver and asked him to return the food and collect a a new hot order. He refused and said contact Uber. I complained to Uber and they said they would refund me £2 for food that went straight in the bin. I could have walked to the restaurant quicker that than the driver drove the food to me. Driver was rude, Uber communication poor.
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