Tripmonster complaint: Not replies for cancelled flight

Name: Not replies for cancelled flight
Item: Tripmonster
Rating: 1
Author: Siddharth

Open 29 Aug 2020 306 views Travel

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Filed 29 Aug 2020 by Siddharth

I booked business class flight for 3 passengers on tripmonster for British airways with pnr L2RXEH. The airline cancelled first leg of the flight and therefore we would like a refund as I am not interested in any other flight option.
When I contact tripmonster they don’t pick call and don’t reply to any emails and when I call British Airways they say I should contact tripmonster to cancel the booking and they cannot help.

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Case details

Status: Open
Company: Tripmonster
Filed: 29 Aug 2020
Rating: 1/5
Desired resolution: Please help me to get refund either via Tripmonster or British airways
Problem: Cancelled flight refund, agency not responding
About: business class flights

Progress

Filed
Company notified
Company replied
Resolved

29 Aug 2020 Complaint filed and published
29 Aug 2020 Message from Bizzy: we notified Tripmonster about this complaint.

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