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Tripmonster complaint: Booked ticket purchasing changeable ticket, after purchasing also paid extra for Silver service fake

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Filed 8 Nov 2022 by habeeb

Due to unavoidable situation i tried to change ticket, first they have no contact information on there website,( absolutely no way to reach them by phone) I struggled to find to inform my situation and change ticket, then finally i found webpage where i have to enter reason, change date when i submitted it says ticket created. (Travelgenio SL 5708636) after 2 day there is update on the ticket saying ticket is non changeable and non refundable ticket. When i purchase ticket explicitly i purchase changeable maximum refund service.

dont ever buy ticket from ( Travelgenio, tripmonster) they are same, not customer friendly, no contact information, no proper communication if something wrong. I suffered a lot because this ticket issue.

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