Complaint: Cancellation of flightairtickets – Booking reference number 2095493

on 12 November 2021 about TravelUp in category Travel

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My complaint:

I have booked the flight from Amsterdam to New Delhi on 17-Sept-2020 but after 1 week (on 24-Sept) got mail from TravelUp team that my departure flight from Amsterdam to Delhi is cancelled and alternative flight is offered to me. But after giving my consent to alternative flight again on 22nd Oct. got another mail stating that my return flight from Delhi to Amsterdam is cancelled. I called on their UK customer care number multiple times but with no success (only thing happened is my call is transfer from one execute to another). The irony is after holding for long time they put me on hold and then disconnected my call. Till now there are more than 24 mails back and forth (17 from my side and rest from there).The last response I got from TravelUp is on 29th of Oct. and after that there is no reply from there side.

0 0 votes
Justified complaint?

Suggested solution:

I have shown my flexibility and have opted for alternative flights. I have given my preferred dates for both departure and arrival. If being so flexible still they are not able to book my flight then I will opt for full refund as it is there fault and there should not deduct any charges like administration fee or something else

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