Filed 7 Jan 2023 by Bridget
I’m a diamond rewards member. So I stay with Wyndham ALOT. I have NVR had an issue until this stay.
I checked out of the room about an hour or so after checking in. Ecause it was a ran down dump. I woke the man up at front desk twice already. So I figured I will get my deposit tomorrow.
When I called at 11am about getting my deposit back I spoke to the man who had just cleaned dmy room. An I was told I had to call back to speak with the night staff about getting my deposit back
So when I called back at 4 like he said I should I was again speaking to the aame guy. N he now tells me unless I have my paper copy of the receipt I can not get my $80 back. Which he just cleaned my room so he knew my receipt was in the room an I did not have a copy. So I ask to speaking with the manager he said he won’t be in until the following day.
So I reached out to Wyndham rewards customer service to file a complaint about them keeping my money. An the women called the hotel an was told thensame thing an she advise me to call her in the morning an she would call an speak with the owner. So I did an then SUDDENLY NOW I SMOKED IN THE ROOM! NO I DID NOT NOONE DID AS WELL AS I AM POSITVE WE WOULD HAVE ALREADY HEARD ABOUT THE SMOKING LONG B4 SEAKING TO THE MANAGER SO STOP STEALING PEOPLES MONEY THIS IS CRAZY UNFAIR RITE BEFORE CHRISTMAS AN WE WERE IN THE ROOMS BECAUSE WE HAD A FAMILY FUNERAL SO ALL BAD ALL THE WAY AROUND FOR US I WILL CONTINUE TO CAUSE EUCKUS UNTIL TBIS MATTER IS SETTLED AN MY MONEY IS RETURNED AN IF IT IS NOT I GUESS WE START ON FIGURING HOW WE GET THIS PLACE CLOSED DOWN BECAUSE THIS IS DEFINITELY BAD BUISNESS VERY UNPROFESSIONAL AN STELING IS A CRIME! I WILL NOT ALLOW THEM TO KEEP GETTING AWAY WITH THIS
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