Travelodge Hotels complaint: Fire hazard

Tonight 812023 we had the fire alarm go off I had t grab the kids to get out. As a result my daughter feinted as were on the 8th floor. The staff didn’t know how to handle the situation, I had to explain to the other guests to push open the door as its a fire exit. We wasn’t told where the assembly point was. Just stood outside until a guest said its safer to be by the carpark. I was so frustrated and scared at the same time. No head count was taken, no one explained to us what was happening. As we got outside I saw everyone trying to find out what was actually happening nothing was being discussed. We saw the fire brigade turn up to check the rooms. Still nothing was being said. Once we got the go ahead to go back inside the investigation was still being conducted which I thought was absolutely ludicrous.. the cards to the lift had stopped working for a while so we had to wait longer until we was able to use the lift again. I was placed here by the Wandsworth Councils due to my property being flooded I am still recovering from that, then to have to witness this was diabolical start training your staff on fire safety its unacceptable. There was pregnant women there with their kids and the elderly no jackets on surely something more needs to happen especially in the winter months its not fair. I get if there’s a fire alarm head out but surely there needs to be instructions followed to upkeep the safety of staff and guests. Absolutely ridiculous