Filed 8 Jun 2023 by Lori
My key card was not working and I went to ask the girl at the front desk if she could fix it she told me I needed to keep my key card away from my phone I said ma’am I stay in hotels 8 months out of the year for my job and I didn’t even have my phone on me this was a replacement card and I think they only did it for one day when I’m not leaving until tomorrow she kept continuing to yell at me and say that I was doing it wrong that she was the manager which she wasn’t and that I didn’t know what I was doing as I was walking away I said I don’t appreciate you trying to tell me what I’m doing wrong when all you had to do was give me another key since I’m a diamond member with your company and I spend way too much money in these hotels that’s when she told me I needed to get out or she was going to call the police and if I didn’t leave in 5 minutes she would not give me my deposit back I told her I wanted to refund on the day because I used points and cash and she told me to go f myself and I had to fight her about the $100 what she did finally give me but she would not give me the refund on my points and my cash which she kicked me out before check out time so I should not be paying for today and I should not have been kicked out and any person that treats your members let alone Diamond members like that should not have a job. She threatened to call the police if I didn’t get out in 10 minutes so I had to hurry up and pack when I was going to be checking out tomorrow morning I’ve been there since Monday morning and didn’t have a problem with anybody else when I was having problems with my key cards. I do want a phone call back and I want my refund for today and my points put back on my diamond Rewards as soon as possible
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