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Travelodge Hotels complaint: Charged my card without my approval

Open 153 views Hotels / Motels

Filed 4 Jun 2023 by Ashton

Date of transaction: May 29th Transaction amount: £1,055.93 (british pounds) The Travelodge website charged my credit card without allowing me to approve the transaction first. I was deciding between various hotel options for my stay in London and did not approve the order for Travelodge. However, once I input my credit card information into the website, it was ed by the bank to verify the credit card information, and then Travelodge immediately charged the credit card without allowing me to actually review the details. Perhaps the Travelodge website glitched or something, but usually people are not charged immediately after inputting their credit card information onto a website. Usually you have to explicity choose to process the order after inputting your credit card details, but I never got the opportunity to do this. Once I put in my credit card information, the website said the booking was finalized even though I never clicked on or agreed to this. I was putting in my credit card details into multiple websites so I would be ready to purchase a hotel once I decided where I wanted to stay, that way I wouldn’t lose the options available to me. I did not consent to this purchase through Travelodge and I would like a refund. I will not be staying at the Travelodge and the only reason the booking went through is because the website charged my card without my ation. I know the room has a ‘saver rate’ and it’s Travelodge’s policy not to refund saver rate rooms, but the problem is that I never ed this booking and my card was charged anyway, so I’d like a refund.

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