Travel2be complaint: travel2be rufuses refund tickets for missing flight due to covid19 ‘ booking ref. 21033716

Serbia airlines sent to me e-mail in which the event of passengers missing a flight due to covid 19, the company will proceed with the refund, because this is the company’s policy. Travel2be denied this, stating the opposite. Serbia airlines declares that having purchased tickets through travel2be, they are the ones who have to proceed with the refund;
follows ie-mail of serbia airlines:

Dear passenger,
Thank You for contacting Air Serbia Call Center.
Tickets can only be cancelled and refunded by the issuing ticketing office. Therefore, kindly contact the agencyweb site where the purchase was made for further information. If necessary, Your agent will contact the authorized department of Air Serbia. We are unable to assist directly, since the payment was not made to Air Serbia, but to a third party.
Please contact us by dialing 381 11 311 21 23 should You require any additional support.
International contact details are available on the following link:
https:www.airserbia.comen-RSoffices
Best regards