Travel2be complaint: Refused assistance

On Wednesday, October 20th around 12:30 I was told by the pharmacy that performed my Covid test that I could fly into Madrid to await my results. The manager at the desk (a shorter woman , with dark brown, short hair) would not allow me to board the flight to Madrid even though I did not need the covid test to enter into that airport. Her ignorance on the matter caused me to miss my flight to Miami after receiving a negative test. I asked for her assistance she refused and instructed others not to either. Also, initially she threw my passport at me. I called Travel2Be for accommodation since I used this agency. The agent refused to help and hung up in my face twice. I was stranded in the airport for five hours when I decided to rebook on other airlines because I was told by Iberian and travel to be that they wouldn’t assist me. This cost me $800 in rebooking on other airlines, hotel stay, taxis, additional meals, cellphone charges, and baggage fees. No to mention lost work wages, I was supposed to return today and had to take an additional day off. As well as emotional and mental drainage as it took nearly six hours for me to find a solution. I am asking atleast for the return of the $800 that I had to spend because of negligence. Customers should feel greeted, not be treated with disdain and ignored. I experienced deplorable service and I would not reccomend this service and am considering legal action if this continues and or goes unresolved.

Thank you!